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Terms and conditions


Art.1: General provisions

These General Terms and Conditions are the conditions that apply to every order placed by the visitor / customer of this e-commerce website. When placing an order through the Donkey Trailers web store, the customer must explicitly accept these conditions, thereby agreeing to the applicability of these conditions, to the exclusion of all other conditions. Additional conditions of the visitor / customer are hereby excluded, unless they have been accepted in advance, in writing and expressly by Donkey Trailers.

Art.2: Price

All prices stated on the website, offer and invoice are expressed in EURO and exclusive of VAT (sometimes the price including VAT is also mentioned in the article itself).
The specified price refers only to the items as it is verbatim. The accompanying photos are decorative and may contain elements that are not included in the price.
Shipping costs are charged for shipping. These are always stated during the ordering process.

Art.3: Offer

Despite the fact that the online catalog and the e-commerce website have been compiled with the greatest possible care, it is still possible that the information offered is incomplete, contains material errors or is not up-to-date. Obvious mistakes or errors in the offer do not bind Donkey Trailers. As far as the accuracy and completeness of the information provided is concerned, Donkey Trailers is only bound to a means obligation. Donkey trailers is in no way liable in the event of manifest material errors, typesetting or printing errors.
If the customer has specific questions about eg sizes, color, availability, delivery time or delivery method, we request the customer to contact Donkey Trailers in advance.
The offer is valid as long as stocks last and can be adjusted or withdrawn by Donkey Trailers at any time. Donkey Trailers cannot be held responsible for the unavailability of a product. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.

Art.3a: Offers and quotations – order confirmation

All offers and quotations from Donkey Trailers are without obligation until the customer agrees to them. Any order or order confirmation by the customer binds the customer. The agreement replaces all previously concluded and/or oral agreements. The order will be executed upon receipt of the deposit.
When a customer places an order and has received the invoice and has already paid an advance and has not yet paid the invoice after the due date, Donkey Trailers has the right to cancel the order without refund of the advance.
The cancellation of the order by the customer is possible if Donkey Trailers has not started manufacturing the parts, subject to payment of compensation of 30% of the agreed price, with a minimum of 250 euros.
The date of delivery is only given as an indication and does not bind Donkey Trailers. Delay in delivery does not entitle the customer to compensation or price reduction, nor to termination of the agreement.
If the parties have expressly agreed on a binding delivery term, this term will be extended if the customer fails to transfer information, documents, originals, images (on time) and to accept the improved proofs (on time), or if the customer additionally orders places.
All goods belonging to the customer and visible at Donkey Trailers are stored there at the risk of the customer.
In the case of quotations and the invoice, the prices can still rise by 15% due to unforeseen price increases of aluminum, steel, stainless steel, fuels or other factors. By agreeing to the quotation, the customer also agrees to the fact that this option is available.

Art.4: Online purchases

You can place an order via the website www.donkeytrailers.com by placing products in the shopping cart and then clicking on order, but you can also always send them by email. You can always ask for advice by phone, but orders cannot be placed. We prefer orders by email or via the website.
The Customer can only pay by bank transfer on account number: IBAN: BE26 7360 3543 0629 BIC: KREDBEBB
Donkey Trailers is entitled to refuse an order due to a serious shortcoming on the part of the customer with regard to orders involving the customer.
Goods must be paid before they are shipped. When paying, the customer agrees to the terms and conditions.

Art.5: Delivery and implementation of the agreement

Donkey Trailers will communicate the delivery costs in advance. These costs are stated on the website for smaller products.
Items ordered through this web store are delivered in the EU. Other countries are on request. For trailers, the price varies from day to day. The trailers cannot be sent like a standard package. Therefore, always contact us for shipping costs. The shipping costs on the website are purely informative to give an indication.
The delivery is done by a logistics partner (s) of Donkey Trailers and can vary depending on the big differences. With the extra large bicycle trailers, the delivery time cannot be communicated in advance, we depend on the collection day of our logistics partner (s).
Unless otherwise agreed or expressly determined otherwise, the goods are delivered to the customer's place of residence within 30 days of receipt of the order.
Any visible damage and / or qualitative shortcoming of an article or other shortcoming in the delivery must be reported immediately by the customer to Donkey Trailers and within 24 hours after receipt.
The risk of loss or damage transfers to the customer as soon as he, or a third party designated by him, has physically acquired the goods. However, the risk already transfers to the customer upon delivery to the customer's chosen carrier, if the customer's chosen transport company has been instructed to collect the goods from donkey Trailers and transport them to the recipient and this choice was not made by Donkey Trailers commanded.

Art.6: Retention of title

The delivered items remain the exclusive property of Donkey Trailers until full payment by the customer.
If necessary, the Customer undertakes to inform third parties of the retention of title of Donkey Trailers, for example to anyone who would seize the items that have not yet been paid in full.

Art.7: Right of withdrawal

The provisions of this article only apply to customers who, in their capacity as consumers, purchase articles online from Donkey Trailers.
The customer has the right to withdraw from the contract within 7 calendar days without giving any reason.
The withdrawal period expires 7 calendar days after the day on which the customer or a third party designated by the customer, who is not the carrier, physically receives the first good.
To exercise the right of withdrawal, the customer must Donkey Trailers via the contact form on the website or a letter to the address Duinenlaan 4 - 8420 Wenduine or by mail to info@donkeytrailers.com or donkeytrailers@gmail.com, by an unambiguous statement at notify its decision to withdraw from the contract.
To meet the withdrawal deadline, the customer must send his notice of his exercise of the right of withdrawal before the withdrawal period has expired.
The customer must return or hand over the goods to Donkey Trailers without delay, but in any event no later than 14 calendar days after the day on which he communicated his decision to withdraw from the contract to Donkey Trailers. The Customer is on time if he returns the goods before the period of 14 calendar days has expired.
The direct costs of returning the goods are for the account of the Customer.
If the returned product is in any way diminished in value, Donkey Trailers reserves the right to hold the customer liable and to claim compensation for any depreciation of the goods resulting from the customer's use of the goods which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Only items that are in the original packaging, together with all accessories, instructions for use and invoice or proof of purchase can be taken back.
If the customer revokes the agreement, Donkey Trailers will refund all payments received from the customer up to that time, including the standard delivery costs, to the customer within a maximum of 14 calendar days after Donkey Trailers has been informed of the customer's decision to to revoke the agreement. For sales contracts, Donkey Trailers can wait with the refund until he has received all the goods back.
Any additional costs resulting from the choice of the customer for a different delivery method than the delivery offered by donkey Trailers will not be refunded.
Donkey trailers reimburses the customer with the same payment method with which the customer has performed the original transaction, unless the customer has expressly agreed otherwise. In any case, the customer will not be charged for such refund.

Article 8: Warranty

Under the Act of 21 September 2004 on the protection of consumers when selling consumer goods, consumers have statutory rights. This legal warranty applies from the date of delivery to the first owner. Any commercial warranty is without prejudice to these rights.
To invoke the warranty, the customer must be able to provide proof of purchase. Customers are advised to keep the original packaging of the goods.
For items purchased online and delivered to the customer's home, the customer must contact the Donkey Trailers and return the item to Donkey Trailers at his expense.
If a defect is found, the customer must inform Donkey Trailers as soon as possible. In any case, any defect must be reported by the customer within a period of 1 months after it has been determined. Afterwards, any right to repair or replacement lapses.
The warranty never applies to defects arising from accidents, neglect, falls, use of the item contrary to the purpose for which it was designed, failure to follow the operating instructions or manual, modifications or changes to the item, heavy use , poor maintenance, or any other abnormal or incorrect use.
Defects that manifest themselves after a period of 3 months following the date of purchase, if applicable delivery, are deemed not to be hidden defects, unless the customer proves otherwise.
The direct costs of returning the goods shall be borne by the Customer.
No warranty and service is given / offered on deliveries outside the EU. No guarantee can be given on customization, since customization only involves one or a few pieces and can therefore not be tested.

Art.9: Customer service

The Donkey Trailers customer service can be reached by phone +32 (0) 486 12 71 66 or by email at info@donkeytrailers.com or donkeytrailers@gmail.com or by post at the following address Duinenlaan 4 - 8420 Wenduine. Any complaints can be directed to this.

Art.10: Penalties for non-payment

Without prejudice to the exercise of other rights that Donkey Trailers has, the customer owes an interest of 10% per year on the unpaid amount in the event of non-payment or late payment from the date of the default by law and without reminder. In addition, the customer is legally and without reminder owing a fixed compensation of 10% on the amount involved, with a minimum of 25 euros per invoice.
Notwithstanding the foregoing, Donkey Trailers reserves the right to take back unpaid or fully paid items.

Art.11: Privacy

The person responsible for the processing, Donkey Trailers respects the Belgian law of December 8, 1992 with regard to the protection of private life in the processing of personal data.
The personal data provided by you will only be used for the following purposes: the execution of the concluded agreement, the processing of the order, sending newsletters, advertising and / or marketing purposes of only Donkey Trailers.
You have a legal right to inspect and possibly correct your personal data. Provided proof of identity (copy of identity card), you can obtain a written notification of your personal data free of charge via a written, dated and signed request to Donkey Trailers. If necessary, you can also ask to correct the data that would be incorrect, incomplete or irrelevant.
In case of use of data for direct marketing: You can object free of charge to the use of your data for direct marketing. For this you can always turn to Donkey Trailers.
We treat your data as confidential information and will not pass it on, rent it or sell it to third parties.
The customer is responsible for keeping his login details confidential and the use of his password. Your password is stored encrypted, so Donkey Trailers has no access to your password.
Donkey Trailers keeps online (anonymous) visitor statistics to see which pages of the website are visited to what extent.
If you have any questions about this privacy statement, please contact us at info@donkeytrailers.com or donkeytrailers@gmail.com.

Art.12: Use of cookies

During a visit to the site, 'cookies' can be placed on the hard disk of your computer. A cookie is a text file that is placed by the server of a website in the browser of your computer or on your mobile device when you consult a website. Cookies cannot be used to identify people, a cookie can only identify one machine.
Donkey Trailers uses:
• "First party cookies" are technical cookies that are used by the visited site itself and that aim to make the site function optimally. Eg: settings that the user has made during previous visits to the site, or even: a pre-filled form with data that the user has made during previous visits.
• "Third Party cookies" are cookies that do not come from the website itself, but from third parties, eg an existing marketing or advertising plug-in. Eg. cookies from Facebook or Google Analytics. For such cookies, the visitor to the site must first give permission - this can be done via a bar at the bottom or top of the website, with reference to this policy, which does not prevent further surfing on the website.
You can set your internet browser so that cookies are not accepted, that you receive a warning when a cookie is installed or that the cookies are subsequently removed from your hard drive. You can do this via the settings of your browser (via the help function). Keep in mind that certain graphic elements may not appear correctly, or that you will not be able to use certain applications.
By using our website, you agree to our use of cookies.

Art.13: Affect of validity - non-renunciation

If any provision of these Terms is declared invalid, illegal or void, this will in no way affect the validity, legality and applicability of the other provisions.
Failure at any time by Donkey Trailers to enforce or exercise any of the rights set forth in these Terms will never be considered a waiver of such provision and will never affect the validity of these rights .

Art.14: Change of conditions

These Conditions are supplemented by other conditions that are explicitly referred to, and the general sales conditions of Donkey Trailers. In the event of contradiction, the present Conditions prevail.

Art.15: Evidence

The customer accepts that electronic communications and backups can serve as evidence.

Art.16: Applicable law - Disputes

Belgian law applies, with the exception of the provisions of private international law on applicable law.
The court of Bruges has jurisdiction in legal disputes.

Art.17: Legislation on bicycle trailers in Belgium

The bicycle trailers comply with Belgian legislation. Whoever places an order from another country has to check what the legislation in their country says exactly. The bicycle trailer can be adapted to that legislation on request. Legally you can transport a maximum of 80 kg including the bicycle trailer. We recommend that you really do not exceed this weight because the brakes of the bicycle must be able to handle this. Riding with heavier weights is also dangerous and not the intention of our bike trailers.
More info via:
https://www.wegcode.be/wetteksten/secties/kb/wegcode/222-art46 https://wegcode.be/wetteksten/secties/kb/wegcode/272-art82

Art.18: Intellectual property

Our website, logos, texts, photos, names and in general all our communications are protected by intellectual property rights that belong either to us or to our suppliers or other entitled parties.
It is prohibited to use and/or make changes to the intellectual property rights as described in this article. For example, you may not copy or reproduce drawings, photos, names, texts, logos, color combination, etc. without our prior and express written permission.


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